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MetroAccess is a shared-ride, door-to-door, paratransit service for eligible customers whose disability prevents them from using bus or rail. Read more about our eligibility requirements below. MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using Metro or Metrobus in Washington DC, Maryland and Virginia. MetroAccess EZ-Pay is a service designed to provide a convenient way for customers to pre-pay for their trips, thereby reducing the need for fare payments using cash, tokens, and farecards. Unlike non-emergency medical transportation, MetroAccess is a shared ride public transportation service for people who are unable to use the accessible fixed-route Metrobus and Metrorail public. MetroAccess is a door-to-door, shared ride paratransit service for people whose disability(ies) prevent them from riding the fixed route accessible system, all or part of the time.

To direct your transit benefits to MetroAccess through your EZ-Pay account, you must have a registered SmarTrip® card and be enrolled in SmartBenefits. For more information on SmartBenefits, contact. Thank you for choosing MetroAccess and booking your reservations online! Travel Training Program Millions of trips are taken by customers with disabilities on Metrobus and Metrorail and you can too!. MetroAccess is a shared ride public transportation service for people who are unable to use fixed-route public transit due to disability, provided in accordance with the Americans with Disabilities Act (ADA).